Refunds
What is the refund policy, and who is the merchant of record?
Dodo Payments is the merchant of record for every subscription. It sells the subscription to you, takes payment, issues invoices, collects and remits any taxes, and processes refunds with a credit note. Card details go to Dodo Payments; we never see your full card number.
| When | Refund |
|---|---|
| Within 14 days of your first payment | In full, no questions asked |
| After that | Not refunded for the part of a month or year left. Cancel at any time: you keep your plan until the end of the period you paid for and are not charged again |
When a plan ends the workspace becomes read-only until you choose a plan. Nothing is deleted.
Ask for a refund
Email support@bytefount.com with your workspace name.
To stop future charges yourself, open Manage billing on the Billing page and cancel there.
Refunds go back to the payment method that was charged, usually within 5 to 10 business days depending on your bank. If a charge looks wrong, contact us before opening a dispute with your bank.